Return & Refund Policy
Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].
Return & Exchange Conditions
- Returned items must be in their original packaging.
- Unauthorized returns of goods won't be allowed.
- Items must be returned within 30 days after you receive them.
- Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
- Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.
Non-returnable items:
- Item that is on sale cannot be returned.
- Customers' losses or damages are not refundable.
Exchanges
Orders are not yet exchangeable online. To receive a refund on the original product, you must return it and buy the replacement item separately.
Order Cancellations
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
- Please submit a help ticket from Contact Us if you decide to cancel the order.
Refunds
We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.
In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.
General Return Process
- Select the products you would like to return or exchange by logging into your account or looking up a prior order.
- Items that need to be returned can be shipped back using the given return label and the original packing.
- We'll keep track of the things you're returning to us and notify you when they do.
- Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!
Policies
1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after
purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or
contains
unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers
not
receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a
reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence
such as
product photos, order numbers, transaction records, and screenshots of incorrect information.
2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after
purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include
all
original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a
return
policy.
Costs
- Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
- The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).
Contacting our customer care staff is always welcome if you have any issues regarding our return policy or procedures. Help and assistance will be gladly given to you.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | AEONIAN FAMILY OFFICE CO., LIMITED |
| Company Address: | Rm.1801,Easey Comm.Bldg. 253-261Hennessy Road Wanchai HONG KONG(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
